“The meetings arranged with our staff to develop the training, around issues they identified was innovative and gave them ownership of the project. The fact that they clearly identified the needs for training to improve their communication and services delivery skills, along with the admission that many were experiencing difficulty accepting proposed changes was instrumental in the success of the courses.
The blend of course content developed for modules absolutely nailed the issues at hand. I am more than happy with the results. A noticeable improvement in attitude has occurred and services delivery levels have also improved. Our recently conducted customer service opinion poll confirmed the results, improvements were recognised across all areas” – Noel Fossilo, Manager of Vehicle Operations, Department of transport.
“I write to thank you for the highly effective “Communications” workshop that you conducted for business owners and managers in both our Growth and Small Business Improvement Programs in the second half of this year. The feedback from your sessions has been exceptional. Participants particularly appreciated your interactive approach and the focus on practical skills that they could apply immediately to improve their communications outcomes.
I have included some typical comments from participants:
“Excellent! Learned heaps!” – Phil Sarich
“Learned how to broaden my communication skills” Bill Brown
“I enjoyed Steve’s presentation style” Richard Tweedie
Steve has been an asset to our training programs and we hope to continue to use his services next year.” – Phil Doyle, Business Development Manager, Curtin University.
“On behalf of the Starlight Children’s foundation, thank you for the fantastic training you provided to the Starlight team in Western Australia in 2008. We all thoroughly enjoyed your engaging, provocative and entertaining presentations and took from these some very useful and practical suggestions.
Our work and mission to brighten the lives of seriously ill and hospitalised children and their families is a challenging one and one where we can greatly benefit from support mechanisms such as you provided us with. The tools that you provided us with will assist the team on a daily basis with our fundraising and program deliverables.
We appreciate your time and commitment to Starlight. Thank you from the entire team!” – Pia Turcinov, WA State Manager, Starlight Children’s Foundation.
“On behalf of the State Congress Committee and members of the National Institute of Accountants, I extend our sincere thanks and appreciation for your contribution to the success of our State Congress.
After examination of member surveys, the results of your presentation were excellent. Direct comments taken from survey forms include:
-Great fun whilst looking at our communication surpluses/deficiencies
-Very entertaining and educations
-Steve is an unusually clever speaker
-Very interesting and ‘compellingly’ useful
-A great experience and very useful for relating to all people
-Very informative and lively session
Once again, our sincere thanks for your contribution of expertise and your support.” Dene Oliver, State Manager, National Institute of Accountants.
“On behalf of Finsia, the Financial Securities Institute of Australasia, I would like to take this opportunity to thank you for the presentation you gave to our members and guests titled “100% YES! Acheiving Peak Performance”, at the Parmelia Hilton.
We appreciate you speaking to member of both Finsia and the general business community. Your presentation was provoking, entertaining and filled with practical advice. Your address was an outstanding success judging by the way you held them spellbound for and hour, and their reaction afterwards, we feel they definitely got what they came for.” – Tony Collins, Regional Manager, Financial Services Institute of Australia.
“On behalf of the President Neil Hartley and the Board of Local Government Managers Australia, I would like to express our sincere appreciation for your participation in the 2005 Future Leaders Conference.
The feedback from participants at the Conference was extremely positive and the registration numbers reflect an acceptance by our members that the programme was particularly relevant to the sector.
Your personal contribution assisted LGMA in its continuing endeavours to maintain a high profile in relation to professional development in local government and to ensure that issues of relevance are given focus and attention.
Your address to delegates on Inspiring Your People To Great Heights was very well received. Delegates’ evaluations rated your presentation at 8.7, as an average from a 1-10 point score.
Once again, thank you for the time and considerable effort that you made in both preparing and delivering the address.” – John Watson, Chief Executive Officer, Local Government Managers Australia.
“Over the last 4 years in this job, I have listened to over 50 speakers and rarely have I seen anyone have such an impact on an audience… thank you so much for making sure the delivery lived up to the topic.”
– Brenda Mitchell, Manager, Public Sector Development (WA)
“After spending a day at one of Steve’s seminars the switch in my brain turned on. From that day forward I have never lost focus on my journey towards excellence.”
– David Henderson, Owner, Welltech
Very entertaining and educational . Steve is an unusually clever speaker.
– Dene Oliver, State Manager, National Institute of Accountants
Your presentation “Winning Ways – The Strategies of Champions”, was extremely well received, educational and entertaining.
– Ed Gilfillan, Director, Gilpear Group
Corporate Accounting Conference:
We have had a very positive response to your presentation with it proving to be the most popular by far.
– Todd Crombie, Corporate Accountant, Western Power
Delegates thoroughly enjoyed your fascinating approach.especially the audience participation … in fact some of the participants will never be the same again!
– Karen Richardson, President, Strata Titles Institute of WA
(Your presentation) was both enjoyable and most useful to all of us. The feedback from participants was very positive and quite a few were disappointed that we hadn’t had more time.
– Janine Robertson, Conference Coordinator, Australian Podiatry Assoc (WA)
Your presentation captured the audience’s attention and participation. A good motivating finish.
– Trevor Paterson, Conference Organiser, Association for Competitive Employment.
Your address was an outstanding success. Judging by the way you held them spellbound for an hour, and their reaction afterwards, I feel they definitely got what they came for.
– Brenda Mitchell, Manager, Public Sector Development (WA)
The feedback was, without exception, very positive. informative and well presented… Information received will be well utilized.
– Tony Higgins, Training Superintendent, WMC Nickel
The training was very productive.(in) assisting us to improve our management skills. The feedback … was all very positive and we would like further training
– Dave Arrowsmith, Operations Administrator, Alinta Gas.
Thank you for your excellent training program … which was impressively tailored to suit business needs. The feedback was extremely positive
– Virginia Frost, Senior Human Resources Officer, Water Corporation
We were all impressed with the easygoing yet professional way in which you delivered the course material and maintained everyone’s interest throughout the day.
– Phillip Beach, Project Manager, Department of Land Administration
We are currently undergoing cultural change… The training provided by Steve promoted this change and at the same time gave the participants strategies to deal with and implement the changes effectively.
– Julie Mountain, Training Co-ordinator, Good Samaritan Industries
The overall presentation elicited responses like dynamic, interesting and powerful.
– Arlene Quinn, Co-ordinator Staff Development, Royal Perth Hospital
The information you provided was extremely pertinent, useful and was communicated most effectively. Our only complaint was that we did not have enough time for more. Such was the popularity of the course that we have to run another.
– Glenn Ruscoe, State President, Australian Physiotherapy Association (WA)
Steve presented in a very professional manner and captivated his audience extremely well. The sessions will prove most rewarding both on and off the touch field.
– Beryl Moore, Manager, WA Open Women’s Touch Team.
Your input made a significant contribution to the day… As well as being practical and interactive, you also added moments of fun which was appreciated.
– Peter Lisacek, General Manager, Eastern Wheatbelt Health Service
Steve managed and facilitated the seminar in a very professional manner, sometimes adding light humour and interacted well with all concerned. Comments received from participants have been glowing.
– Christine Steward, Division President, Institute of Professional Secretaries and Administrators.
… the feedback on completion of the training, to my surprise and delight, was nothing but praise for you and the information presented. They are eagerly awaiting the follow-up course… This is the first time I’ve ever had a 100% positive reaction to training, so I don’t quite know what you did but keep it up.
– Julie Mountain, Training Officer, Good Samaritan Industries